Delivery method used

South African Orders

All of our South African orders are sent using traceable methods with South African borders.

We use Couriers to deliver parcels to your door. We have two courier options available, Pudo and The Courier Guy.

International orders

International orders are sent via a bulk mailing service and do not come with a tracking number. The orders leave South Africa and are sent to the United Kingdom. Your parcel is then sent to you via Royal Mail Postal Systems.  We have a 99% success rate in deliveries this way.

Our delivery guarantee

You will get the goods you have paid for or you will get a full refund.

We take every precaution to ensure that your order gets to you efficiently. However, in some rare cases, it does happen that an order is mislaid en route or suffers a delay. In the event of your package not arriving in a reasonable amount of time, we will reship your goods for a second and final time.

If your order does not arrive a second time then we will issue you with a full refund.

In the event that your order fails to reach its destination due to an incorrect address provided during order placement, we regret to inform you that a refund will not be issued. Upon the return of your order to our facility, a reshipment to the accurate address will incur the full shipping fee once more. Alternatively, upon receipt of the returned order, we will solely refund the product cost.

Shipping depots

Most of the products are shipped from our Cape Town office.

For orders within South Africa, we ask our customers to allow at least 4 working days from the time of your goods leaving our premises before contacting us regarding the non-arrival of an order. Goods usually arrive within 3-5 working days from the shipping of your order. You are notified by email when your order has been shipped.

Please see our Terms and Conditions for further details.

What are the shipping costs from the Cape Town office?

 _{* These delivery times are an estimate. Generally it is within the times stated above, but there are occasions when small delays are experienced.
** The delivery for international orders do not receive a tracking number as they are inserted into Royal Mail Standard Postage from United Kingdom}