The integrity of our products.
The quality of our products.
Our delivery.
Your satisfaction.
The Integrity of our Products
Our products are exactly as described. What you see on this site and what you order is what you will receive. If there is ever a discrepancy, we will replace the item or refund you in full. Where we supply products from other manufacturers, we will address any issues directly with them and discontinue their line if the matter cannot be resolved satisfactorily.
The Quality of our Products
Our products are made to a high standard. If you feel a product does not meet that standard, we will make it right by replacing the item or refunding your purchase.
Our Delivery
You will receive what you ordered. If a shipment is lost, damaged in transit, or does not arrive within a reasonable time, we will reship your order at our expense. We will reship once, after allowing sufficient time for transit delays. If the replacement shipment also does not arrive, we will provide either a refund or store credit.
This delivery guarantee does not apply to large bulk FOB shipments where the client arranges their own shipping and clearing, or where incorrect delivery details were provided.
Your Satisfaction
Our clients are the reason we exist. If something is not right, we will work with you to resolve it and ensure you are satisfied with your experience.
Shipping Costs
Shipping rates may change periodically due to fluctuating courier costs. These rates are reviewed and adjusted every few months based on the latest cost calculations. However, the shipping fee shown on your order at checkout is the price that will be honoured for that purchase.
